Extend the capabilities & coverage of your team by adding our support services. Our Support services are delivered by NeoGenesis Technical Support, a team of highly-skilled and certified support specialists. This provides technical support and fault rectification services according to the agreed SLA; Including on-site support, break-fix solutions, 24*7 on-call technical support in addition regular Network Assessments & Health Checks.
Managed Services (MSP):
Offload your Tech-refresh projects to us and save the time & cost of hiring, training and familiarizing new personnel to your environment. Our Managed Services provide full configuration & support services through our specialized Engineers are in place to support all such customers with their cloud-managed network wherever they are in the world.
Network Operation Center (NOC) Services:
Put your critical Infrastructure under monitoring through our NOC Services to ensure uninterrupted infrastructure availability and business continuity. Our NOC Services can cover you 24*7*365 by trained, experienced and certified NOC engineers.
Professional Implementation Services:
Get your systems running to their full potential through our Professional Implementation Services; Comprising of experienced and certified engineers, we are capable of planning, providing high-level and low-level designs as well as executing projects following the best practices in the field and in the shortest time possible.
Get your current Infrastructure documented in case no reference exists. Our Teams are capable of providing concise, precise and easy-to-read Documentations for your Infrastructure to have better understanding of your environment, get visibility on any potential gaps, solve issues in a timely manner and be able to make decisions about future plans clearly.
Empower your IT Staff with the technical knowledge they need to better run and support your systems. Our Training services are available to customers in need to enable their IT teams to do their daily operational job, troubleshoot and tune their own networks efficiently and achieve high system availability.
Ask for our consultation and we’ll be more than happy to help. Our teams are in close contact with top-notch Vendors and are always up-to-date when it comes to the latest technologies and best practices adopted in the field. We can bridge the technological gap with our knowledge & experience and support customers make better well-thought decisions for new technology adoptions, solving existing challenges, and achieving a better security posture.